Updated 8 September 2026
 

1. Scope and Definitions

1.1 These Terms of Use apply to all software, content, information and services provided by Nuumi Oy (the “Service Provider”) via the internet or a mobile application (the “Service”) and to legal entities and individuals using the Service (collectively, the “User”).

1.2 In these Terms:

“Consumer User” means an individual who uses or purchases the Service primarily for purposes outside their trade, business or profession.

“Business User” means a legal entity or an individual who uses or purchases the Service for purposes related to their trade, business or profession.

1.3 The Service Provider may update these Terms from time to time. Updated Terms will be published on this page.
 

2. Service Provider

2.1 Contact details of the Service Provider, customer service and User support:

Nuumi Oy / Trainify
Business ID: 3420554-9
Iso Roobertinkatu 20–22
00120 Helsinki
Finland

Website: https://trainify.com
Email: info@trainify.com
User support: tuki@trainify.com
 

3. Information about the Service

3.1 The Service is a digital platform for completing work-related training and courses. Current information about the features of the Service is available at https://trainify.com.

3.2 Use of the Service may require:

1. an internet connection to use the Service and/or download its mobile application;

2. a computer, smartphone, tablet or other compatible device;

3. acceptance of these Terms;

4. creation of a User account, where applicable;

5. logging into the User account; and

6. payment of applicable fees when using a paid Service or feature.

3.3 By registering a User account and/or using the Service, the User (1) agrees to comply with these Terms and, where applicable, the Service Provider’s Data Processing Agreement, and (2) acknowledges that the Service Provider processes personal data concerning the User in accordance with its Privacy Policy in force from time to time.

3.4 The User is responsible, at their own expense, for acquiring and maintaining the equipment, internet connection and software required to use the Service and for any necessary updates.

3.5 The Service may be used by both legal entities and private individuals. A person subscribing to a paid Service or entering into an agreement must be at least 18 years of age.

A minor may use the Service with the consent and under the supervision of their legal guardian. A minor may, on a case-by-case basis, use free features without a guardian’s consent where the transaction is customary and of minor significance considering the minor’s age.

Nothing in these Terms limits any rights of Consumer Users that cannot be limited under mandatory consumer protection legislation.
 

4. Changes to the Service and these Terms

4.1 The Service Provider has the right to develop and modify the Service and these Terms. Users will be notified of material changes through the website, by email and/or through the Service.

Changes take effect on the date specified in the notification. If no separate effective date is specified, the change takes effect when implemented.

By continuing to use the Service after a change takes effect, the User is deemed to have accepted the change, subject to mandatory applicable law.

If the User does not accept a change, the User may discontinue use of the Service and, where applicable, terminate the agreement in accordance with these Terms and mandatory applicable law.

5. Use of the Service

5.1 The Service Provider grants the User a limited, non-exclusive, personal and non-transferable right to use the Service in accordance with these Terms and applicable law.

5.2 Use of the Service or certain features may require the creation of a personal User account and the provision of certain personal data.

5.3 The User is responsible for:

1. all use of the Service through their User account;

2. providing accurate, sufficient and truthful information;

3. respecting the rights of third parties;

4. keeping their username and password confidential and secure;

5. not using the Service for unlawful, criminal or otherwise inappropriate purposes;

6. not copying or modifying the Service or related technology, or creating derivative works from them, without authorisation;

7. not reverse engineering, decrypting or otherwise attempting to discover the source code of the Service or related technology;

8. ensuring that information or content entered into or shared through the Service is not discriminatory, hateful, defamatory, harassing or otherwise inappropriate; and

9. not storing sensitive personal data in the Service unless the Service is expressly intended for processing such data.

5.4 The Service Provider has the right, but not the obligation, to monitor use of the Service. Where the Service is used in violation of these Terms or applicable law, the Service Provider may restrict or suspend access, remove content or terminate a User account to the extent reasonably justified and permitted by law.

 

6. Fees and Payment Terms

6.1 The Service Provider may offer free trials or certain features free of charge. Otherwise, use of the Service requires payment of the applicable fees.

6.2 Prices, pricing principles and payment terms are determined according to the Service Provider’s current pricing or separately agreed terms. Prices may depend, for example, on the number of Users and features included.

6.3 The Service Provider may change its prices by providing at least one (1) month’s prior notice. Price changes affecting Consumer Users are additionally subject to mandatory consumer protection legislation.

6.4 Unless otherwise stated, prices quoted to Business Users exclude value added tax. Consumer prices are stated inclusive of taxes as required by applicable law.

6.5 Payments shall be made in euros according to the payment method, payment terms and billing cycle specified by the Service Provider.

Prepaid subscription periods are generally non-refundable unless otherwise required by mandatory law. Failure to make payments when due may result in suspension of access to the Service or closure of the User account.

7. Service Availability, Maintenance and Interruptions

7.1 The Service Provider aims to keep the Service available 24/7 but does not guarantee uninterrupted or error-free operation.

The Service may be temporarily unavailable due to maintenance, backups, updates or security measures. Where reasonably possible, Users will be informed in advance of material planned interruptions.

The Service Provider’s liability for interruptions is governed by Section 14 and mandatory applicable law.

8. Support

8.1 Users may contact User support regarding questions, problems and complaints concerning the Service:

tuki@trainify.com
 

9. Right of Withdrawal – Consumer Users

9.1 Consumer Users generally have a statutory right to withdraw from a distance contract within fourteen (14) days of concluding the contract, subject to exceptions provided by applicable law.

9.2 Where digital content included in the Service is supplied electronically during the withdrawal period, supply may begin with the Consumer User’s express prior consent.

The Consumer User loses the right of withdrawal in respect of such digital content once its supply has begun if the Consumer User has expressly consented to supply beginning during the withdrawal period, acknowledged that this results in the loss of the right of withdrawal, and the Service Provider has provided confirmation of the Consumer User’s consent and acknowledgement on a durable medium as required by applicable law.

9.3 Where required by applicable consumer protection legislation, the Service Provider provides Consumer Users with an online withdrawal function through which the statutory right of withdrawal may be exercised.

Nothing in this Section limits any mandatory rights available to Consumer Users under applicable consumer protection legislation.

10. Intellectual Property Rights and User Content

10.1 The Service, including modifications, updates and bug fixes, and content provided by the Service Provider are protected by copyright and other intellectual property rights and remain the property of the Service Provider or its licensors.

No intellectual property rights in the Service are transferred to the User. The User is granted only a limited, non-transferable and non-exclusive right to use the Service in accordance with these Terms.

10.2 Content entered, created or shared by the User through the Service (“User Content”) remains the property of the User or the relevant rights holder.

The User grants the Service Provider a non-exclusive right to host, store, reproduce, process and otherwise use User Content to the extent necessary to provide, maintain, secure and develop the Service and to fulfil the Service Provider’s contractual and legal obligations.

The Service Provider’s rights concerning User Content following termination of the agreement are subject to applicable law.

11. Term and Termination

11.1 The agreement remains in force for the agreed subscription period or for an indefinite period, as agreed with the User.

Unless otherwise agreed, an agreement concluded for an indefinite period may be terminated by either party by giving one (1) month’s notice.

11.2 Consumer Users

A fixed-term Consumer User subscription ends at the end of the agreed subscription period unless it has been expressly agreed that the subscription will thereafter continue for an indefinite period.

Where a consumer subscription continues for an indefinite period following the initial subscription period, the Consumer User may terminate it in accordance with the applicable notice period and mandatory consumer protection legislation.

11.3 Business Users

Unless otherwise agreed, annual, monthly or other subscription periods purchased by Business Users automatically renew for an equivalent subscription period unless either party terminates the subscription before the beginning of the next subscription period.

11.4 Suspension and termination by the Service Provider

The Service Provider may suspend access to the Service or terminate the agreement with immediate effect where the User materially breaches these Terms or applicable law, fails to pay fees when due, misuses the Service, or where suspension or termination is reasonably necessary for security, legal or regulatory reasons.

Where reasonably practicable, the Service Provider will provide notice of the breach and an opportunity to remedy it before terminating the agreement.

The Service Provider may discontinue the Service or a material part of it for legitimate business, technical, legal or security reasons by providing reasonable prior notice. Any rights of Consumer Users arising from such discontinuation are determined in accordance with mandatory consumer protection legislation.

11.5 Upon termination, the User’s right to use the Service ends, subject to any rights concerning User Content or other rights that continue under mandatory applicable law.

Provisions which by their nature are intended to survive termination remain in force.

12. Special Terms for Mobile Applications

12.1 The following additional terms apply to the application used on Apple iOS devices and are agreed between the User and the Service Provider:

1. Apple operates the App Store from which the iOS version of the Service may be downloaded;

2. the User agrees to use the iOS version in accordance with Apple’s then-current App Store terms; and

3. the Service Provider, and not Apple, is responsible for the iOS version and the Service provided through it.

12.2 The following additional terms apply to the application used on Android devices and are agreed between the User and the Service Provider:

1. Google operates Google Play, from which the Android version of the Service may be downloaded;

2. the User agrees to use the Android version in accordance with Google’s then-current Google Play terms; and

3. the Service Provider, and not Google, is responsible for the Android version and the Service provided through it.

13. Governing Law and Dispute Resolution

13.1 These Terms, the agreement between the Service Provider and the User, and use of the Service are governed by the laws of Finland, excluding its conflict-of-law rules.

13.2 Any disputes shall primarily be resolved through amicable negotiations. If a dispute cannot be resolved amicably, it may be submitted to a competent court of general jurisdiction.

13.3 If the User is a Consumer User residing in the EU, these Terms do not deprive the User of rights granted by the mandatory consumer protection legislation of their country of residence. A Consumer User may also bring proceedings before the competent court of their place of residence in accordance with applicable law.

In Finland, Consumer Users may refer a dispute to the Consumer Disputes Board. Before referring a matter to the Consumer Disputes Board, consumers are advised to contact Consumer Advisory Services.

Further information is available at kuluttajariita.fi and kuluttajaneuvonta.fi.

14. Limitation of Liability

14.1 Consumer Users

Nothing in these Terms excludes or limits any liability of the Service Provider that cannot be excluded or limited under mandatory consumer protection legislation.

The rights and remedies of Consumer Users in relation to defects, interruptions or other failures of digital content or digital services are determined in accordance with mandatory consumer protection legislation.

14.2 Business Users

To the maximum extent permitted by applicable law, the Service Provider shall not be liable to Business Users for any indirect, incidental or consequential loss or damage, including loss of profit, revenue, business, goodwill or data.

The Service Provider’s total aggregate liability to a Business User arising out of or relating to the Service or the agreement shall not exceed an amount equal to three (3) times the average monthly fees, excluding value added tax, paid or payable by the User for the Service.

These limitations do not apply to liability that cannot lawfully be limited or excluded.

14.3 The Service Provider does not warrant that the Service will operate without interruption or error at all times. This does not limit the Service Provider’s obligations or the User’s rights under mandatory applicable law.

14.4 Any claim by a Business User must be submitted to the Service Provider within three (3) months after the Business User became aware, or should reasonably have become aware, of the circumstances giving rise to the claim.

The limitations of liability set out in this Section apply regardless of the legal basis of the claim to the extent permitted by applicable law.

15. Personal Data and Data Protection

15.1 The Service Provider processes personal data as a data controller in accordance with its Privacy Policy in force from time to time:

https://www.trainify.com/tietosuojaseloste

15.2 Where the Service Provider processes personal data in connection with providing the Service for which the User acts as the data controller, the Service Provider’s then-current Data Processing Agreement also applies and forms an integral part of the agreement between the parties.

In the event of a conflict between these Terms and the Data Processing Agreement, the Data Processing Agreement shall prevail.

16. Miscellaneous

16.1 The Service Provider shall not be liable for any error, failure to perform or delay caused by circumstances beyond its reasonable control (force majeure).

16.2 The Service Provider may use subcontractors to fulfil its contractual obligations and is responsible for their activities in accordance with the applicable agreement and law.

16.3 These Terms and any additional terms separately agreed with the User constitute the entire agreement between the parties concerning the Service.

16.4 The User may not assign the agreement or any related rights or obligations, in whole or in part, to a third party without the Service Provider’s prior consent.

The Service Provider may assign the agreement and related rights and obligations, in whole or in part, to a third party to the extent permitted by applicable law.